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Job Details

  • Address Gurugram
  • Salary Not Disclosed
  • Experience0-2 Year Experience
  • CompanyNIIT

Freshers For Quality Auditor

  • Education Graduation Mandatory
  • Post on: 01-Dec-2023
  • Job Location Gurugram

Job Description

Role & responsibilities Transaction audits of emails, calls, cases , queries, chat recordings, media shell Preparing Daily Audit reports/defect reports Providing feedback to team on issues /defects raised during the audits Root Cause Analysis of any issues reported internally /externally Will be auditing recordings and media shell based on Quality checklists and client requirements for specific projects Creation of Quality documents and checklists and upkeep of systems Support in Floor management/hosting sessions in some projects, cross projects Cross project support on activity or case audits Process improvement initiatives like lean , process improvements

How to Apply

Contact Person: Jasleen Kaur E-Mail- jasleen.2.kaur@niitmts.com Contact Number - 7042458078

Job Requirements
Preferred candidate profile Proficiency English language Open to work in rotational shift. ( Cab will be provided for both side) Must have an outgoing personality and skills in speaking, organizing, listening, leadership, communication and decision making. Well organized and customer focused. Proficient in Computer (MS Office). Attention to detail and an ability to work easily with others. Ability to work independently in a flexible and adaptable manner. Working globally, covering different time zones and languages is key

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